Refund Policy CleverDever Adventures
At Time of Booking
A deposit of 25% of total Booking cost is due at time of Booking confirmation. Entire deposit, or, if you have paid in full at time of booking, is fully refundable for the first 24 hours.
Policy for Cancellation of Bookings by Company
The Company will only cancel a paid Booking for force majeure events (e.g., Company personnel illnesses or emergencies, acts of war or terrorism, actions by Guests reasonably deemed unprofessional or other circumstances that would bring undue hardship upon the Company). Such cancellation shall be made in writing (email is acceptable). In such cases, the Company and you agree to discuss the circumstances regarding a pending cancellation however; the Company shall make the final decision regarding cancellation, non-cancellation or a potential re-scheduling. You understand and agree that the Company’s sole responsibility and liability in the case of cancellation shall be a full refund of all monies paid in the purchase of the Booking through the Company. CleverDever Adventures reserves the right to cancel any tour because of inadequate enrollment that makes the tour economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the guests.
Policy and Fees for Cancellation of Bookings by Guests
A cancellation by you must be made in writing (email is acceptable) to the Company, and shall be subject to the following cancellation charges from the date the written cancellation is received. Cancellations received more than 120 days prior to departure shall incur a loss of deposit (25% of total Booking cost). Per-person charges for cancellations that occur less than 120 days prior to departure (“Cancellation Penalty Period”) are as follows: 45-119 days prior to departure: 50% of total Booking cost; 44 or fewer days prior to departure: 100% of the tour cost. This policy also applies to pre- and post-tour extensions. (However, you may be able to recover all or part of your cancellation fee through your travel insurance policy.) If a guest obtained the double occupancy rate and a roomate cancels prior to 120 days before departure, we will make every effort to match the guest with a new roommate. If we cannot, the single supplement rate will apply. If a roomate cancels less than 120 days prior to departure, the company will cover the single supplement.
Arriving late or leaving a tour in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of the tour.
Participation in Tours
You may decide not to participate in certain parts of the Company’s tour or not to utilize certain goods included in the tour. No refunds shall be given for any pre-booked accommodation, coach tours or other pre-booked goods or services or other travel, which is not utilized. Guests who do not want to follow the tour’s itinerary shall not be entitled to refunds for any parts of the tour missed.
Travel Insurance Purchasing Trip Cancellation Insurance and Interruption Insurance (and any additional Health Insurance, if needed) to protect you against financial loss from unforeseen accidents, illness, and/or loss of baggage, is your responsibility and required. Please wait to purchase insurance until such time as you are certain of travel dates, and have communicated and confirmed your trip with CleverDever Adventures. You can obtain and compare Travel Insurance quotes at Consumer Advocates.